USA: 866-231-8893 option 2 • Canada: 800-561-7265 mysupport@forno.ca

Open a repair ticket

Forno Repair Service Policy

In-Warranty:

Costs: An Forno product within the manufacturer’s warranty will be covered by Forno for both Parts and Labour. For more specific product terms please refer to the terms provided on the warranty card that accompanied your product at the time of purchase.
Coverage: In the event that your product is identified for “In Home” repairs, the in-warranty coverage will be a 100 mile radius from the nearest authorized service center (ASC). If your product is outside this radius, it will be your responsibility to bring the unit to the ASC for repair.
In-Warranty Duration: Standard Warranty is 2 year parts and labour from the purchased date listed on the bill of sale. You are invited to call Forno Customer Service (USA: 1-866-231-8893 x2) or (Canada: 1-800-561-7265) and speak to a representative for any pertinent support question.  The Forno representative can dispatch a Forno authorized service provider to your home to provide the required in-warranty support.  You (the customer) must be the original owner of the unit being serviced and must present the Forno Servicer with the bill of sale as the servicer will require a copy for his claim to Forno Appliances.  The servicer has the right to refuse a repair if the customer does not provide the bill of sale.  The unit must have a Forno “Model and Serial Tag” visible as the servicer will also take a picture of the serial tag for Forno records. Unfortunately Forno will not cover a Forno product with a defaced or missing serial tag.  Refurbished products or products from second hand shops (reseller) will not be covered under warranty.  All products must be purchased in USA or Canada in order to qualify for in-warranty support.

 

Out of Warranty:

Once the Forno unit is out of the 1st year Warranty, is a refurbished unit, has non warrantable issues such as  dents scratches, cracks do to misuse, or has been resold (2nd owner), you (the customer) are responsible for the cost of the entire repair including Parts, Labour and mileage (if the servicer requires).  You (the customer) are invited to call Forno Customer Service (USA: 1-866-231-8893 x2) or (Canada: 1-800-561-7265) and speak to a representative for any support questions you might have and to arrange for an out of warranty repair. We welcome you to leverage our “Flat-Rate” Program as a low cost solution to these out of warranty repairs. Regardless, Forno will dispatch an authorized servicer for you (the customer) to get your product repaired. In the event you do not participate in our “Flat-Rate” program, you (the customer) will be responsible for the repair charges paid to the servicer.  Please note, the servicer will charge their own shop rates, their own labour rates, mileage charges and standard Forno parts rates.
90 Day repair Warranty: Out Of Warranty (OOW) part(s) replaced at a cost to you (the customer) have a 90 day warranty.  This 90 day warranty is for the specific part(s) that failed and were replaced during the original service call. Forno will cover the part(s) and installation of the part(s) only for 90 days from the original installation date.
THE LIMITED WARRANTY DOES NOT COVER damage caused by transportation and handling, including scratches, dents, chips and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one (1) week of delivery.